FREQUENTLY ASKED QUESTIONS

How long will my order take to ship? We ship fast—most orders go out within 1-2 business days. Once your order is on the way, you'll get a tracking number via email. Do you offer international shipping? Yes! We now ship internationally. Shipping times and costs vary depending on the destination. Any customs fees or duties are the responsibility of the buyer. Can I change or cancel my order after placing it? If you need to make a change, email us at info@the502.com ASAP. If your order hasn’t shipped yet, we’ll do our best to adjust it.

What’s your return policy? We accept returns on clothing and stickers within 30 days of receiving your order, as long as items are unworn, unwashed, and still have their tags. Check out our full return policy here. Do you accept international returns? At this time, we do not accept international returns or exchanges. Please double-check your order before completing your purchase. What if my item is damaged or incorrect? That’s on us, and we’ll fix it fast. Email us at info@the502.com, and we’ll send a replacement.

Will you restock sold-out items? Maybe! Some designs are limited runs, while others may come back. The best way to know? Sign up for our newsletter or follow us on social. Do you offer custom designs or collaborations? We’re open to it! If you have a cool idea, hit us up at info@the502.com.

Can I sell The 50.2 gear in my store? Maybe! Send us an email at info@the502.com with details about your shop, and we’ll get back to you. Do you offer bulk discounts for group orders? Depends on the quantity—email us, and we’ll talk.

What payment methods do you accept? We take: Credit & Debit Cards (Visa, Mastercard, Amex, Discover) PayPal Apple Pay & Google Pay Shop Pay Is my payment information secure? 100%. We use encrypted, secure payment processing and never store your payment details.

Email us at info@the502.com, and we’ll get back to you ASAP.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.